Blog 1 - Wi-Fi Service

As we have briefly discussed in class, I have found a short article talking about the Wi-Fi Services in the Hospitality Industry. The article states that Wi-Fi is the biggest technology demand in the industry right now. The American Hotel & Lodging Association has conducted a survey of hotel executives and the survey show that 86% of hotels now offer Wi-Fi. One-fifth of the remaining hotels plans to add the service within the next five years. The article also states that the number of hotels that are charging for their Internet services are decreasing. In 2004, 22% of hotels charged for in-room Internet access; in 2006, 19% of hotels charged for their Internet access; now only 16% of hotels charge. This article really shows evidence that the hotels know that they soon have to give away their Internet access for free, but they do not want to be the first to do so. From this article, I have realized that the guests will never be satisfied and will keep on wanting more and more. I wonder how much money does the industry need to spend to keep the guests content? How many more services will the industry need to provide?